Earlier finance and operations roles
High Complexity Caseworker (Litigation)
MBNA / Lloyds Banking Group · Chester · Jul 2020 - Mar 2021
Handled new client enquiries and file openings, drafted documents
and correspondence, and investigated historical customer data to
ensure completeness and accuracy. Provided administrative and legal
support and identified opportunities to improve team processes.
Customer Financial Assistant
MBNA / Lloyds Banking Group · Chester · Apr 2020 - Jun 2020
Supported customers during the COVID-19 outbreak by handling
enquiries, posting payments, processing chargebacks and refunds,
reviewing accounts, and identifying system improvements.
PPI Caseworker (Contract)
MBNA / Lloyds Banking Group · Chester · Jul 2019 - Mar 2020
Investigated and resolved complaint cases using evidence and data,
maintained CRM records, supported remediation work, and followed
data-protection and Financial Conduct Authority processes.
Finance and Project Coordinator (Contract)
Hardhat Logistics Ltd · Liverpool · Oct 2018 - Jun 2019
Performed bank and customer-account reconciliations, managed
intercompany recharges, allocated customer receipts, supported
debt collection, and coordinated projects against agreed schedules.
Revenue Controller
Grosvenor Pulford Hotel · Chester · May 2018 - Sep 2018
Reconciled daily takings, prepared banking journals and period-end
reports, resolved supplier-payment queries, monitored booking and
billing systems, and supported stock-taking activities.
Accounts Assistant
Hallmark Llyndir Hall Hotel · Wrexham · Aug 2017 - May 2018
Maintained accounting records, reconciled payments and invoices,
managed petty cash, processed supplier and sales invoices, and
responded to invoice and payment queries.